Why Logistics AI Still Needs “Experts in the Loop”

As AI tools multiply across freight and logistics, the important question is how much control to hand over, and to what. On the latest Lean Quarterly Dive, host Malcolm Harris sat down with Lean Solutions Group CTO Alfonso Quijano to unpack that question. “experts in the loop,” a model that treats human judgment Quijano didn’t waste time getting to the thesis. “Experts in the loop,” according to Quijano, is a model that treats human judgment not as a stopgap for AI’s limitations, but as the thing that makes AI worth using in the first place. “Experts in the loop is the natural evolution of the logistics roles inside of every operation for every broker and every logistics player,” Quijano said.