What the Mastio Rankings Actually Tell Shippers

When a shipper puts an LTL lane out to bid, price is the number everyone can compare in five minutes. Price, however, doesn’t say much about what happens six months into the contract. A rate quote doesn’t indicate whether a shipment arrives on the dock when it’s supposed to, whether the weight matches the bill of lading, or whether a claim gets resolved in two weeks or two months. Those costs simply show up in a shipper’s bottom line in the form of detention charges, rebooked appointments, and customer service hours. The Mastio & Company LTL Carrier Customer Value & Loyalty Study is one of the best resources for quantifying what happens after the contract goes into effect.