The Costs You Can’t See in Packaged Goods Supply Chains

Packaged goods supply chains are full of examples of exception requests, like when a retailer asks for a custom pack configuration, a key account needs a special label, or a shipment gets rerouted on short notice to hit a delivery window. Those kinds of exceptions aren’t necessarily problems on their own. Exception handling can look like good customer service. But on Oct. 15, FreightWaves and G3 Logistics are asking what happens when you stop counting those requests one at a time and start adding them up.