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Trade & Logistics

15 October 2026

Big forwarders are failing shippers on service, says Ascent’s new COO

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Source reporting: The Loadstar

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Big forwarders are failing shippers on service, says Ascent’s new COO

Former Apple and UPS executive Gal Dayan has just joined Ascent as COO, and talks big forwarders, tech – and aircraft ownership Large freight forwarders are struggling to deliver the customer service their marketing promises, according to Mr Dayan, who argues that specialist operators have more room to invest in shipper relationships. Mr Dayan, who became chief operating officer of Ascent Global Logistics on 1 October, told The Loadstar consolidation and the pursuit ... The post Big forwarders are failing shippers on service, says Ascent’s new COO appeared first on The Loadstar .

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