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Trade & Logistics

16 October 2026

AI won’t plug forwarder margin leaks without better data and processes

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Source reporting: The Loadstar

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AI won’t plug forwarder margin leaks without better data and processes

Freight forwarders must tackle unbilled charges, manual rework, and unreliable data before expecting AI to protect their margins, according to Metro Shipping and Portcast. Speaking on The Loadstar Podcast, Ian Powell, tech and solutions director at Metro, said profitability could be eroded by incorrect buy and sell rates, costs not passed on to customers, and repeated administrative work. “If we’re constantly reworking activity, if we’re raising credits against jobs, re-invoicing jobs, that’s ... The post AI won’t plug forwarder margin leaks without better data and processes appeared first on The Loadstar .

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